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Not exactly – and here’s why.

We know you need a flexible set of options to fit round your busy life. You might prefer to have breakfast at your place. Sometimes you might want to cook your favourite meal from home. At the weekend, you may want to get off campus and explore the city.

Meal Plan’s budget aims to give you two good meals a day, for any five days a week. At Infusion, you can use your Meal Plan balance to pick up a loaf of bread, or milk and breakfast cereal, for breakfast all week. You’ll have the same kitchen facilities as in self-catered accommodation, so you can cook for yourself whenever you like. And at the weekend, you can use Meal Plan at all the usual places at the Vale – or head out to enjoy some of Birmingham’s great dining options.

The University caters for a wide range of diets, including vegetarian, vegan, gluten free, and halal. If you have a specific dietary requirement, let a catering manager at Infusion know when you arrive; they’ll make sure you get all the information you need.

If you have one or more allergies, the University will offer support, advice, and any accommodation adaptations you need.

More about student life with an allergy

You’ll have £55.50 to spend each week.

You’ll also get a Meal Plan-only discount of 10% off all food and drink.* That means when you’re dining on campus with friends, you’re better off on Meal Plan.

*Does not include alcohol.

You can keep on top of your budget by visiting . This allows you to check your balance anytime, anywhere.

You can also check your balance when you pay with your ID card, by asking the cashier.

You can start using Meal Plan on the first Monday of Welcome Week. That’s after Moving-In Weekend, so be sure to have cash or a bank card to cover your first few days.

Meal Plan payments cover 32 weeks of your 42-week accommodation contract, and your weekly budget will be added to your card over those 32 weeks. Outside term time, catering offers a reduced service, but all the outlets that are open will continue to take Meal Plan, and you can keep using your budget. That means if you’re staying here during the vacations, you can use Meal Plan across the whole 42 weeks of your contract.

Any money you haven’t spent will roll over to the next week. That means if you eat out or cook for yourself a lot one week, you won’t miss out. Just make sure you spend all your Meal Plan balance before the end of the 42nd week of your accommodation contract, as this won’t be refunded.

There are plans underway to arrange this service. However, unfortunately this is not available yet.

If your budget runs out before the end of the week, you can still buy food at campus outlets with cash or a card, just like students who aren’t on Meal Plan. However, you won’t get the 10% discount.

If you have financial or money concerns at any time during the year, please don’t struggle alone. There are plenty of services available to help you, including:

• Student Services

No. You’ll sign an accommodation contract that includes Meal Plan, and under the terms and conditions these cannot be separated. That means a student would be unable to stay in the same accommodation.

No. Your Meal Plan card is your University ID, which contains a digital image and is for the user only. Students are advised to keep their University card with them at all times.

Meal Plan is not transferable between students.

Ownership and control of your student ID card is your responsibility. As it has cash value for Meal Plan users, it is not transferrable to other parties.

If you should lose your card, your card has been stolen, or you suspect that your card is no longer working, you will need to follow the procedures below:

During Office Hours

• Report the lost or non-working card, in person on the first day, to the Student Hub (Ground Floor, Aston Webb Building)
• The student hub team will endeavour to rectify the issue – please note that meal plan credit will not be issued.

Out of Office Hours

• Report the lost or non-working card, in person on the first day, to the Catering Duty Manager at the HUB on the Vale. (They can be contacted via Reception at the HUB).
• The Catering Duty Manager will organise for a provision of meals to be manually charged against the remaining balance on your meal plan, until the Student Hub is next open. Please note that they will not be able to issue any credit, or refunds for purchases made by cash.
• In the event that funds have expired students will need to pay by another means.
• When the Student Hub is next open, you must follow the procedure as detailed under “During Office Hours” above.

Please remember:  ID cards are a source of electronic funds. Please keep them safe at all times.

The catering team welcome comments, feedback and suggestions regarding Meal Plan, and all catering and retail facilities on the main campus and the Hub. With this in mind we have the following mechanisms in place:

• Focus Groups

These are established at the start of each academic year and run for the duration of your contract period. The groups meet once a term. If students are interested in joining a focus group, they can contact the Operations Manager (Hub).

• Customer Surveys

We carry out customer surveys on a regular basis throughout the academic year. These will be advertised around the Hub at various times, so please keep an eye out for them.

• Feedback Forms 

These are available for you to complete throughout the academic year and are located at the tills.

• One-to-one

Staff may join you whilst you are eating your meal to ask you for your comments on the menus, quality of food and service and any other comments or suggestions you may have.

Any complaints regarding any aspect of the food service at The Hub should be made to The Hub Catering Operations Manager, Church Road, Edgbaston, Birmingham B15 3SX.

If students are not satisfied with the outcome of the complaint to The Operations Manager (Hub), they should complete a Student Accommodation Complaint Form. These are available at the Hub Reception or at Living.

In the unlikely event of an error on a University ID Card, students should visit the Student Hub on main campus, or talk to the Catering Operations Manager based on The Vale.